frequently asked questions.

FAQs

Have a question? Let’s see if we can help.

We have several ways to obtain an estimate. You may bring your furniture to us, schedule an estimator to come out to your location or send us an email with pictures. In any case we will provide a detailed estimate in writing. Our estimates are good for one year, after which point they will need to be reviewed by one of our estimators.

Each project is unique, which makes it difficult to give an exact timeline. Projects are completed on a first come, first served basis and added to our queue after estimates are signed, deposits are collected, and fabrics are received. We try to give approximate timelines based on our current workload, but these are only approximates and cannot be guaranteed.

Furniture constructed with veneer is sometimes assumed to be lower quality. This is not the case – some of the finest quality furniture is wood veneer over a plywood substrate. Veneered pieces are much more stable through changes in humidity and temperature compared to solid wood furniture. It takes a higher level of craftsmanship to manufacture pieces with veneers.

Because veneer is a thin layer of wood, extra care is needed to work on the piece of furniture. Loose or cracked veneer can be glued down before stripping a piece of furniture and missing veneer can have new, closely matching veneer added back during the prepping process.

Yes. We have the largest stripping facility in the state. We strip furniture daily. Keep in mind, your piece will need sanding, repairs, and more. If they are complex or unusual items, consider having them professionally refinished.

Yes. We are able to repair and/or reproduce any part or section of a piece of furniture made of wood. Our craftsmen and craftswomen utilize the same time-honored techniques to replicate a piece as the original manufacturer or furniture maker.

In general we recommend dusting weekly with a very lightly damp, clean cloth. Be sure you don’t leave behind any excess liquid after cleaning. Approximately once every three months, use a fine polish like Guardsman, which is silicone free and will not build up on top of your finish. Apply the polish per the manufacturer’s directions.

If you have an antique that you think has significant value, we recommend having one of our estimators look at it before deciding to work on it. In cases of historically valuable pieces, we can utilize approved restoration techniques that will not devalue the furniture.

In most cases, having an antique refinished will actually add value to the piece. If a piece of fine furniture has a failing finish, that finish is no longer protecting the wood below, allowing warping, cracking and breakage which in some cases is not repairable, devaluing the furniture. If the finish itself is in poor shape with scratches, sun fading or peeling, the value of the piece is already lowered. Removing the old finish and applying a new finish that matches the original will protect the piece again and bring value back.

No. We hand strip each refinishing project we work on. Dip stripping is faster but it can also irreparably damage the rosin content of the wood. Dip stripping also affects the glue joints, loosening them requiring a complete reglue. Hand stripping allows us to ensure we get the old finish off without damaging the wood or accidentally leaving old stain in any small nooks.

Yes. We offer several high performance, professional-grade foam options for cushions to ensure you get the grade of firmness you desire in a cushion that will last. We are the only upholstery company that utilizes a closed-cell latex foam – the highest quality available. This latex is very expensive, but lasts up to ten times longer than conventional polyurethane foams that break down each time you sit on them.

We quote each item to be refinished to the original color and sheen. About 95% of furniture today is finished with a satin sheen. Satin is recommended as it is the most practical for everyday use. Unless specified otherwise, your piece will be restored using pre-catalyzed furniture grade lacquer with UV protectant to ensure the color stays the same for years to come.

Of course, you can change the sheen of any piece if you’d like – from flat or oil sheen to hand-buffed mirror gloss.

We’ve got you covered. If you are looking to replace missing hardware, we can replicate original hardware, or you can install all new hardware from any of our many hardware catalogs. In cases of missing or broken unique hardware, we are able to mold existing pieces if they exist using a 2-part silicone mold and make a resin duplicate. We can also utilize our in-house 3-D printer to make custom hardware if needed.

Yes, we can replace both flat and curved glass in your items. We can also install glass tops for newly refinished items before delivering them home. Just ask for details during your estimate.

No. We do partial refinishing jobs regularly. We can refinish only the top of a dining table or buffet. We can refinish only the doors on a cabinet, or paint just the base of a pedestal table.

We can get very, very close – as close as our experience, artistic eye, and the capabilities of the materials will allow. Some finishes require the original wood to be bleached to attain a color match, or a complex glazing process to replicate the manufacturer’s original finish.  There is no exact with wood, but we employ the best finishers in the region and our customers are always pleased.

Yes, our sprawling 12,000sq. ft facility is filled with items coming and going each day. Feel free to stop by for a tour to see examples of completed items. You can also visit our Instagram page or our website, both are routinely updated with completed projects.

Of course. This is one of the most common projects brought to us. Don’t forget to ask about the 5-year warranty available on your table once it has been refinished.

We use two different methods in the shop based on the current state and construction of your furniture. One method is using a paste-based stripper that will soften the existing finish allowing our team to gently remove the lacquer to preserve the thin veneers that may have been used during construction. The other method is using our commercial-quality stripping system. This process is called a flow-over process. Our team suits up with masks and protective body suits and uses a recirculating pump and brush that is continually being supplied with a commercial stripping chemical that flows over your piece. This is a very efficient process that can save you money on your refinishing project.  Once stripped, your furniture is washed by hand to remove any residual stripper and allowed to dry natural in a climate controlled room.

After stripping, the waste is collected and distilled to capture lacquer thinner from the original finish.  This process reduces our liquid chemical waste by 85% – better for our local environment and the planet. The remaining solid waste is then sent off for tracked HAZMAT disposal.

Yes, you may supply your own fabric. However, a $10.00 per yard cutting fee will apply to all fabrics provided by customers. Designers, reach out before scheduling work to discuss our trade pricing on COM.

Feel free to come into our showroom to select from the thousands of samples we have available. You can borrow our samples to take home to make sure your final decision is the right one. If you prefer to shop solely from home, visit our website for links to the fabric lines we carry. Once you find something you like, you can send us an email with the manufacturer, pattern number and color and we can drop ship samples to you for viewing in your home as well.

Some of the other costs include foam, specialty thread, buttons, etc. Any work on the wooden parts of the piece, such as regluing, staining, and cleaning the wood adds to the cost. Spring tying, double welt, and skirts are added onto the estimate. Tax and shipping is required for all fabrics and materials purchased for the piece.

If your current furniture has a good frame, is comfortable and you like the style, reupholstering may be your best choice. Many furniture manufacturers are forced to use inexpensive woods and short-lived construction methods in order to keep manufacturing prices down. There’s a good chance your existing furniture would be very expensive to replace with something of equal quality. The finished product may cost as much as a moderately priced piece of new furniture, but you’ll have a customized piece that is unique to you and your family.

This depends on your needs. If you have heavy wear and tear on your furniture, then a highly durable fabric will wear well and last longer. Cotton will usually not wear well in heavy traffic applications. There is no right or wrong way to choose fabric. It’s all about your personal style and preference.

Some questions to consider: 

  • Do you prefer patterns?
  • What colors make you happy?
  • What textures feel right to you?
  • How durable or cleanable do you need the fabric to be?

Conventional upholstery fabric has the pattern going up the fabric roll. In other words, it runs the length of the fabric, not the width. Railroaded fabric has the pattern running on the width, that is sideways up the roll. This is important to keep in mind for sofas and bench cushions where seams would not look good on a long stretch of fabric.

This generally means the webbing has gone bad and needs to be replaced or the springs have broken loose from the bottom of the sofa. In rare cases, the springs lose their “spring”.  We can add new webbing to your sofa or replace or repair the springs to eliminate this problem.