frequently asked questions.


Have a question? Let’s see if we can help.

To receive an estimate, you can either bring your furniture into our showroom or we can come to you.  

We do our best to provide detailed, written estimates and we encourage our customers to read our estimates carefully to ensure all the details are correct. Please keep in mind that seeing a piece in person will help us provide a more accurate estimate. Our estimates are good for one year, after which point they will need to be reviewed by one of our estimators.

  • To bring your furniture to us, go to our Appointments & Estimates page to book a showroom appointment.
  • To have us come to you, call us to schedule time with an estimator. Our number is 303-798-3220.
  • To email us a photo and description of your project, use our online estimate form on our Appointments & Estimates page.  

Each project is unique, which makes it difficult to give an exact timeline. All projects are completed on a first come, first served basis and added to our queue after estimates are signed, deposits are collected, and fabrics are received. We try to give approximate timelines based on our current workload, but these are only approximates and cannot be guaranteed.

Furniture constructed with veneer is sometimes assumed to be lower quality. This is not the case – some of the finest quality furniture is wood veneer over a plywood substrate. Veneered pieces are much more stable through changes in humidity and temperature compared to solid wood furniture. It takes a higher level of craftsmanship to manufacture pieces with veneers.

We repair a lot of veneers. Veneers are a thin layer of wood so extra care is required when working on the piece of veneered furniture. Loose or cracked veneer can be glued down before stripping a piece of furniture. Missing veneer can have new, closely matched veneer added back during the prepping process.

Yes we can strip your wood furniture for you if you want to refinish it on your own.We have the largest stripping facility in the state and we strip furniture daily. Keep in mind, your piece will need sanding, repairs, and more completed after it’s been stripped and before you apply the new finish. If your furniture is ornate or unusual or you have complex repairs to do,  consider having your furniture professionally refinished.

Yes if your furniture has broken or missing pieces, we can repair or replace them. We are typically able to repair and/or reproduce any part or section of a piece of furniture made of wood. In fact, our craftsmen often use the same time-honored techniques that the original manufacturer or furniture maker used.

To care for your refinished furniture we generally recommend dusting weekly with a slightly damp, clean cloth. Be sure you don’t leave behind any excess liquid after cleaning. Approximately once every three months, use a fine polish like Guardsman. This polish is silicone free and will not build up on top of your finish. Always apply the polish per the manufacturer’s directions.

If you have an antique that you think has significant value, we recommend having one of our estimators look at it before deciding to refinish it. For pieces with historical value, we use industry-standard and approved restoration techniques that will not devalue the furniture.

In most cases, having an antique refinished will actually add value to the piece. If a piece of fine furniture has a failing finish, that finish is no longer protecting the wood below. This can result in warping, cracking and breakage which in some cases is not repairable and can devalue the furniture. If the finish itself is in poor condition with scratches, sun fading or peeling, the value of the piece is already lowered. Removing the old finish and applying a new finish that matches the original will once again protect the piece and add value.

No we do not dip strip. We hand strip each refinishing project we work on. Dip stripping is faster but it can also irreparably damage the rosin content of the wood. Dip stripping also affects the glue joints, loosening them which requires that the whole piece be re-glued. Hand stripping allows us to ensure that we get the old finish off without damaging the wood or accidentally leaving old stain in any small nooks.

Yes we restuff cushions. We offer several high performance, professional-grade foam options for cushions. Our foam options help ensure you get the grade of firmness you desire in a cushion that will last. We are the only upholstery company that utilizes a closed-cell latex foam, which is the highest quality available. The latex used in our foam is very expensive, but it lasts up to 10x longer than conventional polyurethane foams that break down each time you sit on them.

We quote each item to be refinished to the original color and sheen. About 95% of furniture today is finished with a satin sheen. Satin is recommended as it is the most practical for everyday use. Unless specified otherwise, your piece will be restored using a pre-catalyzed furniture grade lacquer with UV protectant to ensure the color stays the same for years to come.

Of course, you can change the sheen of any piece if you’d like – from flat or oil sheen to a hand-buffed mirror gloss.

Missing hardware? No problem. If you want to replace missing or broken hardware, we have many hardware catalogs that offer a variety of options. If your missing or broken hardware is unique, we may be able to mold or 3-D print new pieces using the old pieces as a template. 

Please note, these processes are best for hardware that is ornamental only. 

Yes, we can replace both flat and curved glass in your furniture. We can also install glass tops for newly refinished items before delivering them home. Just ask for details during your estimate.

We do partial refinishing jobs regularly. If you need just the top of a dining table or the doors of a cabinet refinished, we can help. We can also paint specific parts of your furniture, like the base of a pedestal table.  

When it comes to matching an existing finish, we can get very, very close. We rely on our experience, artistic eye, and the capabilities of the materials to get as close as possible.  Some finishes require the original wood to be bleached to attain a color match. Others  require a complex glazing process to replicate the manufacturer’s original finish. Keep in mind, there is no exact with wood, but we employ the best finishers in the region and work tirelessly to satisfy our customers.  

Yes, our sprawling 12,000sq. ft workshop is filled with furniture coming and going each day. Feel free to stop by for a tour to see examples of in-process and completed items. You can also visit our Instagram page or our website, which are both routinely updated with completed projects.

Of course. Refinishing just the top of dining room table is one of the most common projects brought to us. Don’t forget to ask about the 5-year warranty available on your table once it has been refinished.

To strip wood furniture, we use two different methods depending on the current state and construction of your furniture. One method uses a paste-based stripper that softens the existing finish to allow our team to gently remove the lacquer and preserve any existing thin veneers. The other method uses our commercial-quality stripping system. This process is called a flow-over process. Our team suits up with masks and protective body suits and uses a recirculating pump and brush that is continually supplied with a commercial stripping chemical that flows over your piece. This is very efficient process that saves you money on your refinishing project.  Once stripped, your furniture is washed by hand to remove any residual stripper and allowed to dry naturally in a climate controlled room.

After stripping, the waste is collected and distilled to capture lacquer thinner from the original finish.  This process reduces our liquid chemical waste by 85%, which is better for our local environment and the planet. The remaining solid waste is then sent off for tracked HAZMAT disposal.

Yes, you may supply your own fabric. However, a $10.00 per yard cutting fee will apply to all fabrics provided by customers. 

Designers, please reach out before scheduling work to discuss our trade pricing on COM.

Selecting an upholstery can be fun or daunting. We have thousands of professional grade fabrics to select from in our showroom. You can even check out sample books to take home to ensure your final decision is the right one. 

If you prefer to shop from home, visit our website for links to the fabric lines we carry. Once you find something you like, you can send us an email with the manufacturer, pattern number and color and we can drop ship samples to you for viewing in your home as well. Please note, there may be a shipping fee associated with this option. 

In addition to fabric, reupholstery projects include costs for foam, specialty thread, buttons, nail heads, etc. Any work on the wooden parts of the piece, such as re-gluing, staining, and cleaning the wood is an additional cost.  Spring tying, double welt, and skirts are added onto the estimate. Tax and shipping are additional costs required for all fabrics and materials purchased for the piece.

If your current furniture is comfortable, you like the style, and it has a good frame,  reupholstering may be your best choice. Many manufacturers of new furniture are forced to use inexpensive woods and short-lived construction methods in order to keep manufacturing prices down. There’s a good chance your existing furniture would be very expensive to replace with something of equal quality. The finished product may cost as much as a moderately priced piece of new furniture, but you’ll have a customized piece that will last.

Fabric is a personal choice that depends on your needs, taste and budget. If you have heavy wear and tear on your furniture, a highly durable fabric will wear well and last longer. There is no right or wrong way to choose fabric and we can help you with every step of the process. 

Some questions to consider: 

  • Do you prefer patterns?
  • What colors make you happy?
  • What textures feel right to you?
  • How durable or cleanable do you need the fabric to be?

Conventional upholstery fabric has the pattern going up the fabric roll. In other words, it runs the length of the fabric, not the width. On the other hand, railroaded fabric has the pattern running on the width, i.e. sideways up the roll. This is important to keep in mind for sofas and bench cushions where seams would not look good on a long stretch of fabric.

Sinking sofa cushions are a common issue. This generally means the webbing has gone bad and needs to be replaced. It can also mean the springs have broken loose from the bottom of the sofa. In rare cases, the springs lose their “spring”.  We can add new webbing to your sofa or replace or repair the springs to eliminate this problem.